Data control / four separate paths
There is no single delete button that can erase information held by your device, VISION MIX support, an app store, and independent providers. Use the path that matches where the information is held.
The current Apps operate without asking you to register an in-product user account and do not provide in-product public profiles or public submissions. Deletion therefore depends on the location and controller of the information. Read the four paths below before sending a request.
Uninstalling an App normally removes its local data from that device, but does not cancel an app-store subscription or delete a support ticket you previously sent.
This may include authenticator secrets and generated codes, marquee text and settings, meal entries, cached results, and preferences. Use an in-App delete or reset control where available. Otherwise remove the relevant item, clear the App’s storage in system settings, or uninstall the App.
Device backups and synchronized device storage are controlled by your operating-system or backup provider. Review those settings separately. Before deleting authenticator data, create a safe recovery method for each third-party account; VISION MIX cannot restore deleted secrets.
Email [email protected] from the address used for the support request. Use the subject “Data Deletion Request” and identify the App, approximate request date, and the support reference if one was issued. Do not send passwords, authenticator secrets, or unnecessary identity documents.
After proportionate verification, we will delete or de-identify eligible support records and confirm the outcome. We may retain a minimal record where required for security, legal compliance, dispute resolution, or proof that the request was completed.
Apple, Google, or another store controls your store account, payment details, receipts, and subscription history. Manage or cancel the subscription in that store’s account settings and contact the store for deletion or refund requests under its policies.
Deleting local data, emailing us, or uninstalling the App does not cancel an automatically renewing subscription.
Advertising, analytics, device-platform, AI, security, and support providers may control information under their own policies. Use the provider’s privacy controls or contact process where it acts independently. Device advertising choices can also be changed in platform settings.
For a remote calorie request, uploaded photos and associated recognition results are scheduled for deletion from our active systems no later than two weeks after processing. If you need earlier review, contact us with the App, approximate time, and non-sensitive request details. OpenRouter or another independent processor may require its own request path where applicable.
We acknowledge requests within a reasonable period and respond within the time required by applicable law. Complex or repeated requests may require an extension where law allows, in which case we will explain the reason. Residual encrypted backups may age out on a protected cycle and are not restored for ordinary use.
We request only enough information to find the record and verify authority. If an agent acts for you, we may request proof of authorization. If we cannot reasonably match the request to information we control, we will explain that limitation rather than collect excessive identity data.
Deletion may be limited for legal obligations, fraud prevention, security, bookkeeping, establishment or defense of claims, or another lawful exemption. We restrict retained information to the relevant purpose and period. A deletion request does not require us to delete de-identified information that cannot reasonably be linked back to you.
For details about collection and use, read the Privacy Policy. Rules for using the Services appear in the Terms of Use.
Controller: VISION MIX LIMITED
Email: [email protected]
Website: www.visonmix.com